Privacy Policy

1. DEFINITIONS

In this Privacy Policy, the following definitions apply:

• “Personal Information” refers to any data that can be used to identify you as an individual, including but not limited to your name, email address, postal address, phone number, financial details, and login credentials.
• “Pharmacy Data” encompasses transaction records, inventory details, prescription data, supplier information, and other business-related data uploaded by pharmacies using our Services.
• “Patient Data” includes information related to patients, such as their profiles, prescription histories, medication records, and other healthcare details processed on behalf of pharmacies or healthcare providers.
• “Platform” refers to IntelliPharm’s suite of cloud-based software solutions, mobile applications, websites, and integrated digital tools designed to facilitate pharmaceutical and healthcare operations.

2. INFORMATION WE COLLECT

To provide and improve our Services, we collect various types of information, including:

• Account Registration Data: When you create an IntelliPharm account, we collect your name, email address, phone number, and any additional contact details necessary for authentication and communication.
• Pharmacy & Patient Data: We collect and process pharmacy-related data such as inventory records, sales transactions, financial statements, supplier information, and patient prescription histories.
• Payment & Financial Information: If you make transactions on our platform, we may collect bank account details, credit/debit card information, payment history, and other financial data needed to process payments securely.
• Technical & Usage Information: We automatically collect log data such as IP addresses, browser types, operating systems, device identifiers, session activity, and metadata to analyze usage patterns and optimize platform performance.
• Communications: When you contact our support team or interact with us via emails, chat logs, or phone calls, we retain communication records for service improvement and dispute resolution.

3. HOW WE COLLECT INFORMATION

We gather information through multiple channels, including:

• Direct Submissions: Information you voluntarily provide through account registrations, form submissions, or support inquiries.
• Pharmacies & Healthcare Providers: Patient Data and transaction records supplied by authorized personnel managing pharmacy services.
• Automated Technologies: Data collected through cookies, analytics tools, and other tracking technologies.
• Third-Party Integrations: Data sourced from external payment processors, health insurance systems, and connected digital platforms.

4. PURPOSES FOR USING YOUR INFORMATION

We utilize collected data to enhance user experience and ensure seamless service operations. Our primary purposes include:

• Service Delivery: Authentication, account management, and access to core pharmacy management functionalities such as point-of-sale, inventory tracking, and patient recordkeeping.
• Regulatory Compliance: Ensuring adherence to industry standards, maintaining audit trails, and enhancing patient safety through accurate prescription management.
• Data Analytics & Platform Improvement: Evaluating service performance, troubleshooting technical issues, and optimizing features based on user behavior.
• Payment Processing: Managing subscriptions, handling transactions, and offering financing options for inventory purchases.
• Customer Support & Communication: Responding to inquiries, delivering updates, and providing training resources relevant to pharmacy operations.
• Marketing & Promotions (With Consent): Sending newsletters, promotional materials, and invitations to IntelliPharm-related events.

5. LAWFUL BASIS FOR PROCESSING

Our legal basis for processing personal information varies depending on jurisdiction but may include:

• Consent: Obtained when you explicitly agree to data collection for specific purposes such as marketing communications.
• Contractual Necessity: Processing required to fulfill obligations related to service agreements.
• Legitimate Interests: Data usage for fraud prevention, security enhancements, and internal analytics.
• Legal Compliance: Processing mandated by applicable laws and regulatory authorities.

6. HOW WE SHARE OR DISCLOSE INFORMATION

We do not sell your personal information. However, we may share data in the following cases:

• Service Providers: Third-party vendors assisting with hosting, security, analytics, and support.
• Regulatory Bodies: Compliance with legal requirements, court orders, and governmental mandates.
• Corporate Transactions: Transfers related to mergers, acquisitions, or business restructuring.
• With Your Consent: When explicitly authorized to share data with specified partners or affiliates.

12. CONTACT US

If you have questions, concerns, or wish to exercise your rights under this Privacy Policy, please contact us here.